1. General aspects
1.1 Identifying data & general information
Arcensus GmbH (hereinafter, "Arcensus") is a company registered with the commercial registers of the local court of Rostock/Germany under HRB 15164. Arcensus is the owner of the activity displayed, among others, through of the Website https://www.arcensus-diagnostics.com. The corporate address as well as the commercial address of Arcensus are located at Goethestrasse 20, 18055 Rostock, Germany. You can contact us at the commercial address, as well as through the e-mail: [email protected].
1.2 Acceptance and validity of the General Conditions
The use or acquisition of any of the services offered on this Website attributes to you the condition of User and implies your full and unreserved acceptance of each and every one of the General Conditions (hereinafter, the "General Conditions") in force at the time you, as User (hereinafter, the "User"), access the page https://www.arcensus-diagnostics.com (hereinafter, "Website").
Respectively, for all mutual claims arising from and in connection with the conclusion of a contract between Arcensus and you in connection with the Arcensus platform under the domain www.arcensus-diagnostics.com, www.portal.arcensus-diagnostics.com or www.shop.arcensus-diagnostics.com (hereinafter, "the Website", " the site", or simply “the shop”), the following General Terms and Conditions apply exclusively in the version valid at the time of the order.
Arcensus may, at any time and without prior notice, modify these General Terms and Conditions by publishing such modifications on the Website in order that they may be known by Users at any time, reserving the right to unilaterally modify, in at any time and without prior notice, the presentation, configuration and contents of the Website, as well as the conditions required for its use. Therefore, Arcensus recommends the User to print or save and, in any case, read the General Terms and Conditions each time he accesses the Website. Likewise, it reserves the right to suspend or terminate, at any time and without prior notice, all or part of the services offered on the Website.
2. General Conditions of use of the Website
2.1 Use of the Website
The User agrees to use the Website in accordance with the Law, with these General Conditions, with the moral and generally accepted good customs and with public order, responding to Arcensus, or against third parties of any damages, that could be caused as a consequence of the breach of said obligation. The User will abstain from using the Website for illicit purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overburden or deteriorate the Website or the server on which it is hosted, or prevent its normal use or enjoyment. In the cases in which it is necessary for the use of any of the services included in the Website, the introduction of a user name (hereinafter, "Login") and password (hereinafter, "Password"), the User will guarantee to make diligent use and under no circumstances to make its Login and Password available to third parties, and must notify Arcensus, as soon as possible, of its loss, theft or any other circumstances that may have compromised its secrecy.
2.2 Obligations of the User.
In general, the User undertakes to comply with these General Conditions, as well as comply with the special warnings or instructions for use contained therein or on the Website and always act in accordance with the national law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service you enjoy, abstaining from using the Website in any way that may prevent, damage or impair the normal functioning of the same, the assets or rights of Arcensus, its suppliers, the rest of Users or, in general, of any third party. Specifically, and without implying any restriction to the obligation assumed by the User in general, in accordance with the previous paragraph, the User agrees, in the use of the Website, as well as in the provision of services to: (I) in the case of registering, the User is obliged to provide truthfully the data provided and keep them updated; (II) not to introduce, store or disseminate on or from the Website, any information or material that is defamatory, libellous, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or any other social or personal condition or circumstance (e. g., for health reasons), or in any way violates morality, public order, fundamental rights, public liberties, honour, privacy or the image of third parties and in general the current regulations; (III) to adequately safeguard the login and password provided by Arcensus to Users, as identifiers and enablers for accessing the services offered on the Website, pledging not to cede their use or to allow the access to them from third parties, keeping Arcensus undamaged and assuming the User the responsibility for the damages that may be derived from their improper use. Likewise, the User agrees to notify Arcensus, as quickly as possible, of their loss or theft as well as any risk of access to the login and / or password by a third party; (IV) not to carry out advertising, promotional or commercial exploitation activities through the Website not expressly authorized by Arcensus, nor use the contents and in particular the information obtained through the Website to send advertising, send messages with purposes of direct sales or for any other commercial purpose, nor to collect or store personal data of third parties; (V) not to introduce, store or disseminate through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or electronic or physical device that is capable of causing damage to the Website, in any of the services offered on the Website, or any of the equipment, systems or networks of Arcensus, of any User, of the providers of Arcensus or in general of any third party, or in any other way be able to cause any type of alteration or prevent the normal operation thereof; (VI) not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of Arcensus, its suppliers or third parties; (VII) not to introduce, store or disseminate through the Website any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content of which it will not hold, in accordance with the law, the right to put it at third party disposition; (VIII) not to use false identities, or to impersonate the identity of others in the use of the Website or in the use of any of the services of the Website, including the use in their case of passwords or access codes of third parties or in any other way.
2.3 Liability exemption
Arcensus will only be liable for any damages that the User may suffer as a result of the use of the Website, when said damages are directly attributable to him. Regarding the information and content included in the Website or to which you may have access as a result of the links established in it, Arcensus does not guarantee, in any way, or access at any time to such information and content, nor its accuracy, nor its actuality or updating, nor its suitability or usefulness for the User's purposes, not being responsible for the damages and losses of any nature that may be due to the transmission, diffusion, storage, availability, reception, obtaining or accessing the contents included in the Website or those to which access is gained as a result of the links established therein. Arcensus exempts itself (and the User accepts it) from any responsibility for the improper or unauthorized use of the login and password and for the lack of diligence of the User in preserving the secret thereof. Likewise, Arcensus exempts itself (and the User accepts it) from any liability for damages of any kind that may be due, with a purely enunciative and non-limiting character, to (I) the presence of viruses or other harmful elements on the Website, or Websites that can be accessed through the links established in the one that may produce alterations in the computer system, electronic documents or files of the Users; (II) interferences, omissions, interruptions, breakdowns and / or disconnections in the operational functioning of this electronic system or in the computers and computer equipment of the Users, motivated by causes beyond Arcensus, that prevent or delay the provision of the services or navigation through the system and the Website; (III) delays or blockages in use caused by deficiencies or overloads of the internet or in other electronic systems; (IV) that may be caused by third parties through illegitimate intrusions beyond the control of the Website and that are not attributable to Arcensus; (V) the divergences of the information, documentation and / or other content of the Website that may exist between the electronic version and the printed version; (VI) the impossibility of providing the service or allowing access for reasons not attributable to Arcensus, due to the User, to third parties, or in cases of force majeure. The responsibility of Arcensus with respect to the damages of any nature that could be imputed will not exceed in any case, by express agreement between the parties, the amount that is determined in each case in the particular conditions of the acquired service. Failing this, the total responsibility of Arcensus, except in case of wilful misconduct or gross negligence, will be limited to the net price paid by the corresponding User to Arcensus.
2.4 Use of hyperlinks.
The internet User who wants to introduce links from their own webs to the Website must comply with the conditions detailed below without ignoring the same as the responsibilities derived from the law. The link will only link to the home page or Main page of the Website but you will not be able to reproduce it in any way (inline links, copy of texts, graphics, etc). In any case, it will be prohibited, in accordance with the applicable legislation and in force at any time, to establish frames of any kind that involve the Website or allow the display of contents through internet addresses different from those of the page and, in any case, when viewed together with contents outside the Website in such a way that: (I) it produces, or may produce, error, confusion or deception in the users about the true origin of the service or contents; (II) suppose an act of comparison or unfair imitation; (III) serves to take advantage of the reputation of the brand and prestige of Arcensus; or (IV) in any other way is prohibited by current legislation.
The page that introduces the link will not be made any type of false, inaccurate, or incorrect statement about Arcensus, its address, employees, customers or about the quality of the services it provides. In no case, will be expressed on the page where the link is located that Arcensus has given its consent for the insertion of the link or that otherwise sponsors, collaborates, verifies, or supervises the services of the sender. The use of any word, graphic or mixed brand or any other distinctive sign of Arcensus within the sender's page is prohibited except in cases permitted by law or expressly authorized in writing by Arcensus and whenever permitted, in these cases, a direct link to the Website in the manner established in this clause. The page that establishes the link must faithfully comply with the law and may not in any case dispose of or link to its own content or that of third parties that: (I) are unlawful, harmful or contrary to morality and good customs (pornographic, violent, racist, etc); (II) induce or may induce in the User the false conception that Arcensus subscribes, endorses, adheres or in any way supports the ideas, statements or expressions, legal or illegal, of the sender; (III) are inappropriate or not relevant to the activity of Arcensus in attention to the place, content and subject of the website of the sender. Likewise, the User will refrain from including on the Website any hyperlink (hereinafter “link”) addressed to a web page that contains information or illegal content, contrary to morality and generally accepted good customs, and public order.
2.5 Policy of Protection of Personal Data.
Arcensus recognizes the importance of protecting the sphere of privacy of the User of the Website, for which has developed a Policy of Protection of Personal Data that brings to your attention, so that the User freely and voluntarily decides if you want to facilitate to Arcensus the personal data that may be required or obtained on the occasion of your use of this Website and / or request for any of the services offered in it. Arcensus reserves the right to unilaterally modify, at any time and without prior notice, its Personal Data Protection Policy to adapt it to current legislation at all times.
To request information or, where appropriate, proceed with the contracting or acquisition of the services offered, Users must previously provide Arcensus with certain personal data that will be processed with the purpose of attending the queries made, where appropriate, formalize the contracting at a distance, manage, administer, lend, expand, improve and adapt the services offered on the website. In accordance with the law, the User shall have the right of access, rectification, cancellation, and opposition in accordance with the regulations in vigor with respect to its personal data collected as established in the preceding paragraphs, being able to direct for such purposes, by photocopy of ID, passport or equivalent identity document, to the contact address listed.
Interested parties are informed that they can exercise their rights of access, rectification and cancellation at the following address: Goethestrasse 20, 18055 Rostock, Germany, or at the e-mail address ([email protected]). The User expressly accepts the inclusion of the data collected while browsing the Web page, or provided by completing any form, as well as those derived from the commercial relationship and / or delivery of the purchased services, in the file referred to above. On the other hand, in the case of contracting / using the services offered through the Web that require the treatment of particularly sensitive data (health), the User expressly consents to the processing of said data by the staff of Arcensus, which it will be carried out in accordance with the duty of secrecy and confidentiality, adopting the legal security measures. During the data collection process, and at each place on the Website where such data is requested, the User will be informed, either through a link, either in the form itself, of the mandatory nature or not of collection of data. Arcensus is committed to using the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with all legal regulations that may be applicable at any time. Finally, in the case of minors their personal data and their genetic information will also be used in a confidential manner, prioritizing in all cases the interest of the child over any other in accordance with the provisions of Organic Law 1/1996, of January 15, of Legal Protection of Minors.
The Website has "cookies" that allow Arcensus to obtain a series of data from Users.
What are cookies? Cookies are text files and numbers that contain small amounts of information that can be sent to the User's device (computer, smartphone, tablet ...) when he visits our Website. Although the cookies are sent to a device, they are not able to access personal information or transmit viruses, they only track the navigation on the Web page. If you revisit our website, these cookies are sent back to our website or to another site that recognizes the cookie, which allows us to recognize your device.
How can I disable cookies? You can choose the option that your computer receives a warning each time a cookie is sent or you can choose to deactivate all cookies. To do so, you must go to the configuration menu of your browser (Internet Explorer, Firefox, Chrome ...). Each browser is different, so we recommend you check the Help menu of your browser to know how to set your cookies correctly. But remember that it is possible that if you deactivate cookies, you do not have access to some functions that make our website more efficient. If you do not want the data of your visits to be communicated by Google Analytics, you can install the Google Analytics Disabling Add-on for Browsers. Here you can find more information about the installation and the uninstallation of the aforementioned complement: https://tools.google.com/dlpage/gaoptout The aforementioned sites are not Arcensus websites and we are not responsible for their content.
2.7 Intellectual and Industrial Property.
The content of the Website (hereinafter, the "content") that includes, for a purely enunciative and non-exclusive purpose, texts, photographs, graphics, images, icons, software, links and other audio-visual content, as well as its graphic design, and source codes are the intellectual property of Arcensus, or third parties who have assigned their use to Arcensus. This content is protected by national laws and international treaties relating to intellectual property rights that are applicable.
Likewise, all trademarks, trade names, or distinctive signs of any kind that appear on the Website are the property of Arcensus or third parties that, if applicable, have authorized Arcensus to include and use them on the Website. All industrial and intellectual property rights on this Website are legally reserved and access to it or its use, by the User, should not be considered as the granting of any license or use right on any active whose ownership or property corresponds to Arcensus or third parties. The total or partial reproduction by any means of the content, trademarks, trade names, and distinctive signs of any kind, included in the Website, as well as the sale, assignment, lease, distribution, public communication, transformation, without prior express authorization of the corresponding owner, is strictly forbidden and will be prosecuted civilly and, where appropriate, criminally, in accordance with the applicable national laws and international treaties.
3. Terms and conditions for the sale of services offered on the Website
3.1 Formation of the Contract, Amendments to the Contract and General Information about Arcensus’ Purchased Services:
Arcensus’ purchased services are genomic testing services involving the collection of a saliva sample by the user with an Arcensus-provided collection kit, analysis of the sample by Arcensus or its affiliates as described in Arcensus’ consent, continued offering of similar or associated tests, and state-of-the-art genomic reports that include diagnostic or treatment-related health information.
Additionally, the Users have the option to subscribe to Arcensus’ Webportal to access further services such as the storage of individual genomic data or regular updates. Subscriptions generally start on the delivery of the first self-test/test kit of the subscription and last until cancellation by the User.
The presentation of the products on the Arcensus platform does not constitute a binding offer by Arcensus to conclude a contract for the delivery of products and the performance of analyses and evaluations. Rather, you are given the opportunity to make a binding offer to purchase the product you have selected.
You make this offer by sending the order after going through the ordering process by activating the "buy" button. Before submitting the order, you can view, change and delete the order data at any time. To do this, you can use the buttons in the page navigation to return to pages and fields that have already been filled in and change the information entered.
For the acquisition of Arcensus’ services, the User is required to fill out the registration form with the required information, follow the instructions on the screen to make the selection of the desired service, and once accepted these General Conditions and the summary of the purchase in which the detail of the service(s) that you want to acquire is related, provide the payment information, depending on the payment modality existing in each case. The information provided by the User to Arcensus during the contracting process must be complete, true, and updated.
For all products and services offered by Arcensus, the document of the "Informed Consent" and the respective particular conditions, will expressly regulate the relationships arising between Arcensus and the Users.
The use and / or acquisition of any of the services offered through Arcensus´ Website implies acceptance as User, without reservations of any kind, to each and every one of these General Conditions, as well as to the particular conditions that, in the Users´ case, govern the acquisition. In this regard, the User accepts that the services of Arcensus are limited by, mainly, the following questions derived from genetic research: (i) most of the research and genetic studies are carried out in the Caucasian population (European, North American); therefore, it is possible that the interpretations facilitated by Arcensus are not completely valid in case the User does not belong to the aforementioned race; (ii) as a continuation of what is indicated in point (i) above, genetic disease relationships are normally based on ethnic identity, and research focuses on limited populations; thus, these investigations may provide knowledge of a specific population but not of an individual member and, likewise, the relationships have not been studied in many populations and therefore may not be valid for other populations; and (iii) genetic research advances day by day and, consequently, current knowledge of the genetics of certain diseases or individual conditions could be at the time of analysis and interpretation partial and inaccurate. Therefore, as a continuation of the above, the User expressly accepts that Arcensus does not guarantee that its services (including its results) are error-free, 100% accurate, reliable, and safe, have a temporary continuity or respond to certain expectations.
Arcensus offers services and products for end users; any kind of commercial use such as resale of the products and services is not permitted.
3.2 Procedure for Purchasing Services
The contract for the delivery of products (and, if applicable, for the performance of analyses and evaluations including the provision of the corresponding results by Arcensus) shall be concluded upon receipt of an order confirmation or invoice. The acceptance of the offer is at the discretion of Arcensus. You have no claim to acceptance of your offer and conclusion of the contract. Arcensus gives no assurance that the products and services offered on the Arcensus platform are deliverable, available or retrievable in every country outside Germany.
If the analysis and evaluation of the self-tests purchased and performed by you is not carried out by Arcensus itself, but by a laboratory, the analysis and evaluation are based on the information in the instructions for use. Retrieving the results of the analyses and evaluations of the self-tests purchased and performed by you is done by accessing your user account via the Arcensus platform and logging in with the access data. A page opens showing an overview of your self-tests. You can click on individual self-tests with your mouse or finger to view the results.
For users of Arcensus’ websites, products and services, the contractual language is English.
We save the contract text and send you the order data by e-mail. You can view the General Terms and Conditions at any time here: https://arcensus-diagnostics.com/toc.
Users of Arcensus Website must be over 18 years of age and they must follow the instructions included in the different screens of the Website to formalize the desired purchase. The User may access the Website but may not formalize any purchase in case he / she resides in a country or territory whose applicable law prohibits him from contracting the services of Arcensus. In such cases, the availability of the Website cannot be qualified as an offer by Arcensus of its services to the people who access the Website from those countries or territories. In those cases, in which the Arcensus services are going to be used by minors, it will be necessary for either of their parents or, if applicable, the one of them to exercise parental authority, who hires the services. In the absence of parents, the owner of the guardianship will be the only one who can contract with Arcensus.
In order for Arcensus services to be rendered to minors, those who hold parental authority must confirm this via online consent. In the event that the person requesting the services of Arcensus for a minor is their guardian, they must confirm this condition via online consent. Arcensus will not be in any case responsible for the truthfulness of the statements made by those who declare to be holders of parental authority or guardianship of the child for whom any of the services described on the website are contracted. Arcensus will not be responsible for verifying information provided by those who contract on behalf of the minor. Arcensus will only maintain communications with Users of legal age.
3.3 Confirmation of the Service purchased and Usage Instructions
As soon as Arcensus receives confirmation of payment made by the User, the User will receive within 24 hours, an email confirming receipt which will inform the User of the purchase made and the steps to follow. If, in the exceptional case, the User does not receive an email of confirmation within 24 hours, he/she should send an email to Arcensus at the email address [email protected] to inform them of the incidence. In any case, before formalizing the purchase and/or the utilization of other services, the User should accept these conditions which he/she will have at his/her disposition at all times on the Web page where the purchase was made. Additionally, by the acquisition of any Arcensus service, the User accepts and guarantees: (i) that the sample provided is the User’s own or is that of the person for whom the service was contracted, and that this person is not subject to any regulation that prohibits providing said sample; (ii) that said User does not work for, nor is associated in any way with insurance or healthcare companies, or any other third parties that could have commercial interests in finding out the results of the service contracted with Arcensus; and (iii) that said User has not acquired the service with Arcensus for commercial resale, copy, reproduction or exploitation in any form, and neither with the objective of criticizing, damaging or taking any action against Arcensus and its activities.
3.4 Price and Method of Payment
At the moment of purchase, the prices (applicable taxes included) on the Website contained on the purchase summary page, prior to the formalization of the purchase, are valid except for typographical errors. In general, any tax, duty, and/or fee that is accrued as a consequence of purchasing the services as well as any other expenses that could arise from the same, are the responsibility of the User. When the User selects for purchase a service from the descriptive screen, the amount due will be visible on the screen plus any shipping expenses. Any service(s) purchased can be paid for by any of the following methods:
Credit card (Visa, Master Card or American Express): The payment of the services acquired and the shipping expenses, as seen on the screen, can be paid for by credit or debit card. For electronic payment, Arcensus has installed a secure payment gateway for electronic commerce contracted from Stripe Payments Europe, LTD. All data provided for this purpose is encrypted to guarantee maximum security. This data is hosted in a secure certified server in accordance with SSL (Secure Sockets Layer) protocol. This protocol is universally supported by the principal browsers and guarantees the User: (i) the identity of the recipient of the data (not seller phishing); (ii) confidentiality of the information given; (iii) integrity (no manipulation) of the information given. Additionally, Arcensus manifests that, in no case, will the data provided by the Users through the payment gateway be stored in any manner and that this data will be kept while the purchase is carried out, the payment is made and the withdrawal period has finalized. With the goal of providing greater security to credit card holders, a three-digit number has been included on the cards. This serves as an identification code to verify the physical presence of the card during the Internet transactions and is found printed on the reverse side of the card (on the signature strip), immediately following the card number. To prevent credit card fraudulent transactions, these control digits will be necessary to validate the operation.
PayPal: Payment of the price of services purchased and of the shipping costs, which will appear on the screen, may be made by credit card, or debit. As an electronic payment system, Arcensus has installed an electronic commerce payment gateway that has been contracted with the PayPal entity, Inc. All data provided for this purpose is encrypted to ensure maximum security of the same. They are hosted on a secure server certified according to the SSL (Secure Sockets Layer) protocol. This protocol is universally supported by the main browsers and guarantees the User: (I) the identity of the recipient of their data (not the seller's impersonation), (II) the confidentiality of the information provided by him, and (III) the integrity (no manipulation) of the information provided by him. Likewise, Arcensus states that, in no case, does it store in any way the data provided by the Users through the payment gateway, and that they are only kept while the purchase is made, the payment is made and until the end of the period of withdrawal. In order to provide greater security to the owners of credit cards, a three-digit number has been included on their cards that serves as an identification code to verify the physical presence of the card during transactions over the Internet. This three-digit number is printed on the back of your card (in the signature area), immediately after the card number. In order to prevent fraudulent transactions with credit cards, those control digits will be requested to validate the operation.
3.5 Order Cancellation
Arcensus return policy is as follows: The amount to be refunded: If the product has not been opened (the plastic protector of the box is still intact) and is returned to Arcensus, the total cost of the product minus shipping and handling costs will be refunded. If the product has been opened (the plastic protector of the box has been broken), you will not have to return the product since, for hygiene reasons, it is to be destroyed. In this case, you will receive the amount paid for the product minus a penalization fee of 20€. If you have already sent in your sample to our laboratory, there is no refund of the amount paid. In the unlikely event of a problem related to the order, the buyer should contact Arcensus by email at [email protected] or using the return form on the Web page as soon as possible to resolve it.
3.6 Delivery and Shipping Costs
Unless otherwise agreed, the goods will be shipped to the delivery address provided by you.
The shipping method is determined by Arcensus. Arcensus is entitled to make partial deliveries. In the case of partial deliveries initiated by Arcensus or offered to you, the subsequent deliveries are free of shipping costs. In case of partial deliveries on special customer request, the shipping costs will be charged for each partial delivery.
3.7 Retention of Title
We retain ownership of the goods until the purchase price has been paid in full.
Information, drawings, illustrations, technical data, descriptions of weights, dimensions and services contained in brochures, catalogues, circulars, advertisements or price lists are for information purposes only. Arcensus assumes no liability for the accuracy of this information. With regard to the type and scope of delivery, only the information contained in the order confirmation is decisive.
Insofar as a defect subject to warranty exists, the User is entitled within the scope of the statutory provisions to demand subsequent performance or to withdraw from the contract.
In the event of returns due to defects, Arcensus shall also bear the postage costs.
Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. Arcensus is therefore not liable for the constant and uninterrupted availability of the online offer.
The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. If the customer is an entrepreneur, the limitation period shall be one year.
3.9 Limitation of Liability
In all other respects, Arcensus’ liability shall be governed by the statutory provisions, unless otherwise stipulated in these General Terms and Conditions. Arcensus shall be liable for damages, irrespective of the legal grounds, only in the case of intent and gross negligence without limitation. In addition, Arcensus shall have unlimited liability for damages arising from injury to life, body or health in the event of simple negligence. In the event of simple negligence and the breach of an essential contractual obligation (cardinal obligation), Arcensus’ liability shall be limited to the compensation of the foreseeable, typically occurring damage. Liability under the Product Liability Act shall remain unaffected by the above provisions.
To the extent Arcensus’ liability is excluded or limited in these General Terms and Conditions, this shall also apply to the personal liability for damages of Arcensus' employees, representatives and vicarious agents.
3.10 Termination of Service
The General Terms and Conditions will continue to apply until terminated by either you or Arcensus as set out in this Section.
If you want to terminate your legal agreement with Arcensus, you may do so via contacting [email protected]. Once you submit your request, we will send an email to the email address linked to your Arcensus account asking you to confirm your request. Upon receiving your confirmation we will process your request to delete your data, and you will no longer be able to sign-in to your account.
Please note that Arcensus’ products and services are bundled with a subscription service which incurs a recurring fee. In this yearly subscription, the fee is billed annually. For this subscription payment, the first subscription payment is not refundable. To avoid recurring charges, you must log in to your Arcensus user account and cancel your subscription under the Edit Profile section. Cancellation will be effective immediately, and you will have continued access to the Arcensus services for the remainder of the period for which you have already paid. Arcensus is not responsible for your failure to timely cancel your subscription renewal, nor for any credit card charges and fees you incur as a result of your failure to timely cancel a renewal.
Arcensus may at any time, terminate its legal agreement with you (and in conjunction therewith, your password and account(s)) if: (1) you have breached any provision of the General Terms and Conditions (or have acted in manner which shows that you do not intend to, or are unable to comply with, the provisions of the Terms of Service); (2) Arcensus is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); (3) the partner with whom Arcensus offered the Services to you has terminated its relationship with Arcensus or ceased to offer the Services to you; (4) Arcensus is transitioning to no longer providing the Services to users in the country or state in which you reside or from which you use the Services; or (5) the provision of the Services to you by Arcensus is, in Arcensus' opinion, no longer commercially viable.
Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Services may be referred to appropriate law enforcement authorities. You acknowledge and agree that Arcensus shall not be liable to you or any third party for any termination of your access to the Services.
3.11 Communication between the Parties – Customer Service
For the purposes of these General Terms and Conditions, and for any communication that is necessary between Arcensus and the User, these should be directed to the Customer Service by email (sent a message to the following address: [email protected]) or by written communication addressed to the Customer Service Department: Goethestrasse 20, 18055 Rostock, Germany. The communications from Arcensus to the User will be made in accordance with the data provided by the User when registering. The User accepts expressly for all the communications related to the use of the Web page, and/or the acquisition of services, the use of the non-encrypted electronic mail like valid procedure for the remission of the above mentioned communications. The User exempts Arcensus of any responsibility by the interception or access to the electronic mails by not authorized persons, as well as of any damage or damage that can take place to the User as a consequence of computer virus, failures in the network or analogous suppositions except that they were for cause imputable directly to Arcensus.
3.12 Use and Storage
The User accepts that Arcensus establishes practices and limits in relation to the use of its services including, among others, the maximum number of days that the content can be stored, the maximum space in disk that will be able to be used to store the data of its account, or the maximum number of times that the User can access in a determined time. The User accepts that Arcensus may modify these general practices and limits discretionally and at any time.
If any of the clauses included in the present General Conditions were declared, total or partially, null or ineffective for contravening the applicable legislation, the same one will be considered not put, subsisting the General Conditions in everything else, except that it is a clause whose validity depends on the validity of the General Conditions or its suppression determines a significant decrease in the balance of the reciprocal benefits of the parts. In such a case, the User and Arcensus will negotiate in good faith the substitution of the clause/s declared null or ineffective and the measures that adapt to a greater extent to the intended purpose.
3.14 Changes to the General Terms and Conditions
Arcensus may make changes to the General Terms and Conditions from time to time. When these changes are made, Arcensus will make a new copy of the Terms and Conditions available on its website and any new additional terms will be made available to you from within, or through, the affected Services. The revised General Terms and Conditions will be effective on or after the posted date. If we make a material change to the General Terms and Conditions, we will provide you with notice thirty (30) days prior to the effective date of the change by posting a notice on our website or sending a message to the email address associated with your account. Unless you notify us within thirty (30) days from the time you receive notice of the new terms that you do not agree to the terms, you will be deemed to have agreed to the new General Terms and Conditions. If any change to the General Terms and Conditions is unacceptable to you, you may stop using our Services and delete your account at any time. You acknowledge and agree that if you use the Services after the date on which the General Terms and Conditions have changed, Arcensus will treat your use as acceptance of the updated General Terms and Conditions.
3.15 Violation or Suspected Violation of General Terms and Conditions
If you violate the terms of these General Terms and Conditions and/or Arcensus has a reasonable ground to suspect that you have violated the terms of these General Terms and Conditions, Arcensus has the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
3.16 Dispute Resolution. Applicable Law and Jurisdiction
English is the contractual language.
The place of performance for all deliveries is Arcensus' place of business in Rostock, Germany.
If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the Courts and Tribunals of Rostock, Germany, shall be the place of jurisdiction. In this case, Arcensus is also entitled to sue the customer at the customer's place of residence at Arcensus’ discretion. The same applies in the event that the customer does not have a general place of jurisdiction in Germany, relocates his place of residence or habitual abode outside of Germany after conclusion of the contract or his place of residence or habitual abode is unknown at the time the action is filed.
The contract in accordance with these General Terms and Conditions shall be governed exclusively by the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
Should individual provisions of these General Terms and Conditions be invalid or contradict the statutory provisions, this shall not affect the remainder of the contract.
4. General Information
For further detailed information please consult our data privacy and terms & conditions.
If you believe that we have infringed your rights, we encourage you to contact us so that we can try to address your concerns or dispute informally. Our contact information is:
Tel: +49 (0)381 2026 7000
Fax: +49 (0)381 2026 7001
Email: [email protected]